I wonder why people tend to make innovation and processes/systems two mutually exclusive areas. I can relate that innovation is about change and I also understand the processes/systems is about a set of steps to consistently deliver a pre-defined outcome…
I wonder how much more productive a business could be if we were to refer to innovation and processes/systems as two inter-related areas in which processes/systems provide the structure to produce a consistent outcome while innovation is consistently and constantly looking for way to improve processes/systems…